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FAQ

Here are answers to some commonly asked questions...

 

1.  What is the difference between the Mom Yearly Planner and the Mom Academic Planner?
 
The yearly planner follows the calendar year (Jan-Dec) and the academic version follows the school year so it runs from August of this year through July of the next year. Other than the order of the months, the content is the same. 
 
 
2. What are the different planners that you offer?
 
Right now we have 4 different planners that we offer.  Each planner has 5 different cover choices you can choose from on the web site:

The "Mormon Mom Planner" is designed specifically for a an LDS mom, with features like visiting teaching tracker, kid trackers, FHE planning, teaching pages, food storage, monthly & weekly spreads, etc.
 
The "Know it, Live it, Love it" planner is specifically for LDS single adults/students, for those who either have not started their family yet, or their kids have come and gone and are now empty nesters. It is the same as the Mormon Mom Planner, but withOUT the Family Home Evening pages and the home and family section in the back.  


The "Mom on the Go" planner is designed specifically for a mom WITHOUT all of the LDS features.  There are kid trackers, chore charts, family goals, budget sheets, monthly and weekly spreads, etc.
 
The "Simple Planner" is the same as the Mom on the Go planner, but without the home and family section in the back. 
 
 
3.  How much is shipping?
 
Shipping is about $7.00 per planner.  If you buy 2-4 planners, shipping is $11.70. 
 
If you are ordering from out of the country, the cost is anywhere from $15.00 - $59.00 (I know...OUTRAGEOUS).
 
 
4.  Shipping
 
Please allow 3-4 days for shipping. 
 
Please note we cannot combine orders or shipping charges on separate orders in order to be efficient. 
 
Due to popular demand occasionally some items may be on back order. 
 
At this time we do not offer shipping to multiple addresses. 
 
 
6.  What are your hours, why don't you answer my email right away?
 
I try really hard to answer emails as they come in but I do have to be really strict with the time I spend on my business and the time I spend with my kids.  My hours are GENERALLY Mon-Fri. 10 a.m. to 3:00 p.m. 
 
 
7.  What if I don't like the planner?
 
If you don't like your planner or are unsatisfied with it, you can return the planner -  as long as you have not written in it - for a full refund, minus shipping.

If the planner is damaged in any way when you receive it, please contact me at: return@intheleafytreetops.com to return the planner for an exchange or to request a discount.

 
8.  Do you offer a PDF version of the planner and what sizes will it print?

We do offer a PDF download for the "Mothers Who Know" planner.  It is designed for an 8-1/2" x 11" print, but can be shrunk down to fit your personal preference.  I have printed it out for a filofax, an arc-discbound, and day planner.  All look fantastic, but I'm sure it depends on the printer you have.  I cannot garauntee a perfect print because of the different capabilities and settings on different printers. They are designed to print borderless.  I personally like to cut the paper to size BEFORE I print and then feed the printer with the right size paper.  
 
 
9.  Do any stores carry the planners?
 
The BYU Bookstore in Provo Utah has them in stock at various times of the year.
 
We also have a booth at The Quilted Bear in Draper and American Fork. 


10.  Do you make custom planners?

Not at this time. 

11.  Accessing Downloads 

 You can access your downloads by logging in here: https://intheleafytreetops.com/login.php

 And then viewing your "Order History".

 You should have also received an e-mail from us with a link to download the files your purchased. Be sure and check your junk mail just in case.

 If neither of these options work, please email us at cs@intheleafytreetops.com 

 
12.  Comment Box.
We cannot honor any requests made in the "Note to Seller" or "Comments" box at checkout.  Please email us with any special requests or concerns.  We will do our best to honor any requests if we receive it prior to processing your order.  

Extra Information:
 
1.  If you do leave a comment or an email, please allow me a day or two to get to it 
2.  I really want everyone to be happy with the planners and my customer service, so if there is something that I could improve on, please let me know via email.  
 
Do you have a question not mentioned here? E-mail me and I'll answer your question and get it added to the list: cs@intheleafytreetops.com